Yes — DreamTechnologies provides customized IT solutions tailored to your business needs, whether you are in a small office, startup, or larger enterprise. We assess your infrastructure and recommend the best-fit services.
You can contact us via phone, email, or the support form on our website. Once registered in an AMC plan, you’ll also have access to dedicated channels for ticket submission.
For emergency support outside standard business hours, please check your AMC package or contact our team. Priority plans often include extended support options and emergency response.
Yes — we provide setup and support for email domains, Microsoft 365, Google Workspace, cloud storage configurations, and integration with your existing infrastructure to ensure smooth communication systems.
Basic antivirus setup and updates are included in AMC packages, but paid licenses for software or third-party products are not included and must be purchased separately unless otherwise specified in your agreement.
Yes — DreamTechnologies offers both remote and onsite support. Onsite visits are scheduled based on your plan and issue urgency. Enterprise and priority plan holders receive faster onsite assistance.
Response times vary by AMC plan selected. Priority support plans receive faster response and onsite visits, while standard plans get remote and phone support within business hours. Exact SLAs are shared when you enroll in a service plan.
We recommend selecting a plan based on the number of users/systems you have and the level of support required. For small teams with up to 10 users, the Basic package is ideal; for growing teams with 10–20 users, the Standard plan is the best fit; and for organizations with 20+ users, our Enterprise plan provides complete IT infrastructure management and advanced support.
Our AMC (Annual Maintenance Contract) packages include onsite and remote support, preventive maintenance visits, hardware and network troubleshooting, software support, security updates, and priority response times depending on the plan you choose.
DreamTechnologies provides comprehensive IT support services including computer hardware troubleshooting, networking setup and maintenance, AMC plans, server support, cloud & email support (Microsoft 365 / Google Workspace), security solutions, and proactive preventive maintenance.
Have questions about our services, process, or support? We’ve answered the most common queries to help you understand how we work and how we can help your business grow smoothly and securely.
Partner with DreamTechnologies to build smart, secure, and scalable IT solutions. Whether you need IT support, networking, security, or digital services, our team is ready to help your business grow. Get in touch and let’s create something great together.